Privacy Policy

Privacy Policy for LeadsFlow (Updated 16th December 2021)

All use of the website, information, services, and content distributed through or in conjunction with or made available on the website is offered to you subject to your acceptance of these Terms & Conditions, our Privacy Policy and Permitted and Prohibited Uses Policy. By purchasing any goods or services from this website, you are furthermore bound by this site’s Service Agreement. The following terms and conditions incorporate a legal agreement between you (‘You’) and MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED (‘Accounts Robo‘, ‘https://accountsrobo.com’) and set forth the terms and conditions by which MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED will make the Accounts Robo services available in order to electronically provide you with use of and access to ‘https://accountsrobo.com’ Data & Services.

Accounts Robo is the Digital Wing of MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED, MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED (‘Accounts Robo” , ‘us’, ‘we’ or ‘our’) is operating the website ‘https://accountsrobo.com’ (the ‘service’).

This page will explain and inform you about the policies regarding the collection, use, migration and disclosure of personal information when you are using the service ‘https://accountsrobo.com’.

As explained below in the Privacy Policy we won’t share your information or any information collected and described in this Privacy Policy.

In order to improve the ‘https://accountsrobo.com’ service we will use your personal information giving while registering and while using the product. By using the ‘https://accountsrobo.com’ service you agree that the collection and the use of your information will be in accordance with this policy.

This Privacy Policy is also related to our Terms of use, accessible directly on the website MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED (‘https://accountsrobo.com’).

What information do we collect?

When you are using the ACCOUNTS ROBO service on ‘https://accountsrobo.com’
For statistics: When you are using the ‘https://accountsrobo.com’ services, we may track your usage and which pages you are visiting, and which links you click, by using the technology Google Analytics.

For users statistics and details: Once you have created an ‘https://accountsrobo.com’ account we will ask some information such as your email, a password generated for login, or your name and the company you are working for in order to improve all your ‘https://accountsrobo.com’ experience. We may use this information to send you messages in order to provide you with the best onboarding and customer support. We will also use those information for your invoices.

For payments & invoicing: When you subscribe to SAAS Plan as a paying customer, we will collect your payment information to send it to our providers Stripe, Inc, and Razorpay Software Private Limited. We will never save or put your payment information in a database or on our own servers. These are only our payment providers Stripe, Inc, and Razorpay Software Private Limited that will save and collect that information.

When you decide to subscribe to a newsletter from our public websites or any website related to the ‘https://accountsrobo.com’ services (e.g blog, product, or updates).

Your contact information: When you are using the ‘https://accountsrobo.com’ services, we (‘MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED‘, or ‘https://accountsrobo.com’) may collect your email in order to send your emails, newsletter, or notifications about our services.

When you are using the Accounts Robo services (‘https://accountsrobo.com’).

Logging and history events: Once you become an ACCOUNTS ROBO user we will monitor your usage, and log any requests you will do to our service. All those logs captured by the ACCOUNTS ROBO service (‘https://accountsrobo.com’), may include IP address, geolocalization information, browser type, computer type, country, etc. The logs are saved and accessible during a one-month period, then backed up to our provider DigitalOcean, LLC. Those logs will be saved for 1 year (‘One year’) and will be automatically destroyed after 1 year.

What do we do with your personal information?

As a data controller, ACCOUNTS ROBO collects your personal data fairly and lawfully and in accordance with any applicable law (including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), with our Terms of Services and with any Data Processing Agreement. The main purpose of collecting personal data is to provide you with a safe, optimal, efficient, and personalized experience.

We will use your personal data to:

• Give access to our service: When creating an account, you agree to our Terms of Service which allows us to process your data to give you access to ACCOUNTS ROBO (‘https://accountsrobo.com’). By accepting this way, you can have an account on our website, save and process contact information, send emails, or invite new teammates.

• Prevent and fight fraud: We actively fight credit card fraud thanks to our providers Stripe, Inc, and Razorpay Software Private Limited using the service Radar. We may use other in-house features to prevent fraud.

• Launch/market new services: At ACCOUNTS ROBO (‘https://accountsrobo.com’), we launch new services and features. You will be informed in priority by email or live support directly on your account.

ACCOUNTS ROBO (‘https://accountsrobo.com’) may use the collected data for other purposes in order to offer the best service. You will be informed of this while using the product, and we will ask you to accept this usage because using any part of the data we collect, is related to your account or your personal information.

How long do ACCOUNTS ROBO (‘ https://accountsrobo.com’) keep your personal information?

ACCOUNTS ROBO (‘https://accountsrobo.com’) will retain the personal information we have processed on behalf of our customers as long as needed to offer the service in accordance with our terms of service. Once an ACCOUNTS ROBO account is deleted we will remove all information related to this account within a 30 days period. To the extent not deleted by our customers, ACCOUNTS ROBO (‘https://accountsrobo.com’) may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, resolve disputes, conduct audits, comply with our legal obligations, and enforce our terms of service.

What third-party services do we use to process your personal information?

Marketing Services

• Facebook

• Youtube Inc.

• Google Adwords (Google LLC)

IT Services

• DigitalOcean, LLC

• Cloudflare, Inc.

Communication Services

• Calendly, LLC

• Google Gsuite (Google LLC)

• Slack (Slack Technologies Limited)

Financial services

• Stripe, Inc.

• Razorpay Software Private Limited

What are your rights regarding your personal information?

Our Services collect personal information for our customers. As a data processor of this personal information on our customer’s behalf, ACCOUNTS ROBO (‘https://accountsrobo.com’) has limited ability to access personal information our customers submit to our Services. If you are a data subject for whom a customer has submitted personal information to the Services and would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, then you should contact the customer directly.

Right of access/portability

You may request to access your Personal Information and obtain a copy of Personal Information which is being processed by ACCOUNTS ROBO. In the event that you request to know what Personal Information is being processed by us, we will provide you with the following information free of charge: purposes of the processing; categories of Personal Information processed; recipient(s) of Personal Information; length of time during which the Personal Information will be stored; your privacy rights; and information on data transfers. The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data […] The controller shall provide a copy of the personal data undergoing processing. As a customer, you have access to your personal information through our website (once logged in). We also offer a feature that allows exporting all your personal data in a structured way whenever you like, all your data will be exported with files and downloadable as a zip folder, kindly contact our support team for further assistance.

Right to rectification
Please note that we may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. As a customer, you can change your personal data right from our website in ‘Account’ > ‘Company information’. If a lead asks you to modify its data, you can do it from the ‘Contacts Details’ page, then select a contact and edit his information.

Right to be forgotten & Right to object

You may at any time withdraw your consent to our processing of your Personal Information. In this case, if there is no overriding legitimate interest for continuing the processing of your Personal Information (e.g. to comply with our legal obligations, resolve disputes, enforce our agreements, etc.) and the Personal Information is no longer necessary in relation to the purpose for which it was originally collected, we will erase your data. The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay. The data subject shall have the right to obtain from the controller restriction of the processing. As a customer, all your user's data is erased within 30 days after you cancel your account. 

Right of Restriction of Processing

You may request us to restrict the processing of your Personal Information if one of the following applies: (i) the accuracy of the Personal Information is contested by you; (ii) the processing is unlawful; or (iii) if we no longer need the Personal Information.

Right to Data Portability
You have the right to receive the Personal Information in a structured, commonly used, and machine-readable format.

Do we use Cookies?

A cookie is a small file placed on a device’s hard drive for recording purposes by a web server. Our Site and our Services may use cookies allowing to recognize the User on her/his subsequent uses of the Site and/or Services and to record the User’s clickstream data for many purposes, including (i) identifying You when You sign in to our Site, (ii) delivering content, including advertisements, relevant to Your interest, on our Site or on third party sites, (iii) improving the quality and the navigation on the Site and/or the use of our Services, (iv) creating new features, functionalities, and services, (iii) carrying out traffic and statistical analysis. We use in particular the following cookies:

• Cookies allowing to manage the User authentication;

• Cookies allowing audience and statistical measurements on the Site;

• Cookies allowing to improve your browsing experience, for example by remembering whether you have clicked on the tooltip so as not to show it the next time;

• Cookies allowing you to follow up on your preferences.

You are free to block, delete or disable some or all cookies by changing your cookie preferences in your browser settings. However, please note that if you choose to set your browser in this manner, some areas of our Site and/or our Services may not function properly. Here are some examples of how to change your browser settings:

For Internet Explorer (7, 8, 9):

• Tools
• Internet Options
• Privacy
• Set up as you wish

For Chrome:

• Settings
• Show advanced settings
• Privacy
• Set up as you wish

For Mozilla Firefox:

• Menu ‘Tools’
• Options
• Tab ‘Privacy’
• Set up as you wish

For Safari:

• Preferences
• Privacy
• Set up as you wish

How do we secure your data?

We take the security of the data we manage very seriously and always try to keep our methods up-to-date. We describe in more detail the actions we take to keep the data safe in our Security Policy. Your information is stored in maximum-security data centers around multiple locations, maintained with the highest security standards, and protected 24/7 by security personnel. We use advanced encryption standards (AES). Your data is much safer in HIPAA-compliant data centers than it would be on a single client-side server in your office.

Retention

Personal Information will be retained by ACCOUNTS ROBO in such a way that you can be identified only as long as is necessary for MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED’s processing activities (‘Processing Date’). ACCOUNTS ROBO will adopt the same retention policy for all users and contacts regardless of their place of residence, which will follow the reasonable mandatory retention period, which is 2 years from the Processing Date.

Please note that we may retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.

If you wish to remove Business Profiles existing on our servers or if you prefer that we will not disclose your Business Profiles to our Users, vendors, or business partners, you may opt out by filling in your relevant details here. In this case, we shall not continue to use or disclose your Business Profiles.

Children’s Privacy

Our Service does not address anyone under the age of 13 (‘Children’).

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities. Additional information about User’s Personal Data In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

Legal information

A) This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

B) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of accountsrobo.com

C) The domain name www.accountsrobo.com ("Website"), is owned and operated by MARKS India Advisory Services Pvt. ltd.("Company") a Private Company limited by shares, incorporated under the provisions of the Companies Act, 2013, and having its registered office, Plot No.87 5th Street Manohar Nagar, Pallikaranai, Chennai 600 100, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.

All ACCOUNTS ROBO’s data processor providers have been checked to be all GDPR-compliant (Cloudflare, Digital Ocean, Stripe, and Razorpay ). 

All ACCOUNTS ROBO’s data is held on servers hosted in the Bangalore- India Data Center. Servers are hosted by DigitalOcean Holdings, Inc. (an American multinational technology company and cloud service provider). 

The GDPR regulation can be reduced to 8 important points. For each point, we explain how ACCOUNTS ROBO handles its compliance. If we did not answer your questions, you can still contact us and drop us a chat or email.

Right to be informed: we clearly inform our users about the use that will be made of their data.

Right of access: our users can access all their data, without restriction.

Right of rectification: it’s as simple as contacting us, and we’ll process all your rectification queries.

Right of erasure: it’s as simple as contacting us, and we’ll process all your erasure queries.

Right to restrict processing: we don’t process the data of our customers (and our customers' end-users).

Right to data portability: our users may contact us anytime if they wish to get export their data (this may take time, however, as the data is fragmented amongst multiple isolated data stores).

Right to object: we handle all requests on this matter from our users and users’ end-users (contact us).

Right not to be subject to automated decision-making including profiling: we don’t do that (and never will)

ACCOUNTS ROBO does not offer online services to children, due to the nature of the service provided (business-to-business). Thus, we did not identify it as relevant to control the age of users signing up for services.

Grievance Officer

In accordance with Information Technology Act 2000 and the rules made there under, the name and contact details of the Grievance Officer are provided below: Maniraj (E-mail: camaniraj@gmail.com)

Dispute Resolution and Jurisdiction

It is expressly agreed to by the Parties hereto that the formation, interpretation, and performance of this Policy and any disputes arising here from will be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Policy and/or Terms.

A. Mediation: In case of any dispute between the parties, the Parties will attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties. In the event that the Parties are unable to reach such an amicable solution within thirty (30) days of one Party communicating the existence of a dispute to the other Party, the dispute will be resolved by arbitration, as detailed hereinbelow.

B. Arbitration: In the event that the Parties are unable to amicably resolve a dispute by mediation, said dispute will be referred to arbitration by a sole arbitrator to be appointed by the Company, and the award passed by the such sole arbitrator will be valid and binding on both Parties. The Parties shall bear their own costs for the proceedings, although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire cost of the proceedings. The arbitration shall be conducted in English, and the seat of Arbitration shall be the city of Chennai in the State of Tamilnadu, India.

The Parties expressly agree that the Terms, Policy, and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India, and that the Courts at Chennai, Tamil Nadu, shall have exclusive jurisdiction over any disputes arising between the Parties.

Final

Written by

MARKS INDIA ADVISORY SERVICES PRIVATE LIMITED